Refund Policy
Effective: June 21, 2026
14-Day Money-Back Guarantee
We stand behind the quality of GemStox. If you're not satisfied with our stock signal engine for any reason, you can request a full refund within 14 days of your purchase. No questions asked.
All plans are covered:
Day Pass ($7), Pro Monthly ($29/mo), Pro Yearly ($19/mo), and Lifetime ($499) — all eligible for a full refund within 14 days of initial purchase.
How to Request a Refund
Email us at support@gemstox.com with:
- Your license key (found in your activation email or welcome email)
- The email address you used during purchase
- Optional: a brief note about why you're canceling (helps us improve)
We process all refund requests within 2 business days. You'll receive a confirmation email once the refund is initiated.
Processing Time
Once we approve your refund, the funds are returned to your original payment method. Depending on your bank or card issuer, it may take 3–10 business days for the refund to appear on your statement.
What Happens After Refund
- Your license key is deactivated immediately upon refund approval
- Access to the GemStox scanner dashboard is revoked
- Any saved scans or preferences associated with your key are retained for 30 days in case you choose to re-subscribe
Subscription Cancellations (After 14 Days)
For Pro Monthly and Pro Yearly plans, you can cancel your subscription at any time to prevent future charges. Cancellations take effect at the end of your current billing period — you retain full access until that date. No partial refunds are issued for cancellations after the 14-day refund window.
To cancel, email support@gemstox.com or manage your subscription through the Creem customer portal link in your purchase receipt.
Duplicate Purchases
If you accidentally purchased the same plan twice, contact us immediately at support@gemstox.com. We'll refund the duplicate charge in full, regardless of when it occurred.
Chargebacks & Disputes
We encourage you to contact us before filing a chargeback with your bank. Most issues can be resolved quickly — refund processing through us is typically faster than a bank dispute. If a chargeback is filed without prior contact, your license will be immediately deactivated as a fraud prevention measure.
Merchant of Record
All payments are processed securely by Creem, our Merchant of Record. Creem handles payment processing, tax collection, and refund disbursement. Your refund will appear on your statement from Creem, not GemStox.
Contact
For any questions about this refund policy or to initiate a refund:
We respond to all inquiries within 24 hours.